Investment in people pays off for family home builder

Family firm Cavanna Homes has been praised for its continuing commitment to its staff following an independent assessment.

The Torquay-based home builder has now maintained its Investors in People accreditation for 12 years.

Investors in People Practitioner Liz Kingdom said in her latest report: “The Cavanna Group continues to meet the Investors in People Standard having done so continuously since 2004 – quite an achievement!

“I was so pleased to hear from many of the interviewees that despite continued growth you have managed to maintain the family ethos of your company which is clearly so important to many of your team.

“There remains a strong sense of your company as a family business – many people told me that they had joined The Cavanna Group because it valued and maintained an ethical approach to business – for shareholders, employees, customers and suppliers.

“People were very clear about how their role fitted into the overall objectives of striving for customer satisfaction, maintaining a safe and enjoyable working environment and delivering financial stability.”

Investors in People is overseen by the UK Commission for Employment and Skills and recognises excellence in people management across the country.

Cavanna Group Managing Director Eugene Rapson said: “We are as committed today to the principles of quality and consideration in everything we do as we were when we were founded by Philip Cavanna in 1923.

“We were a family business then and continue to be a family business now. Our belief is that by investing properly in our people, listening to them, and treating them with respect and care, we are all best placed to grow and prosper.

“This investment in talent, in turn, benefits the people who mean the most to all of us: our customers. They continue to appreciate the effort we put in to our homes, and we have, for example, won the top five-star rating for customer satisfaction from the Home Builders Federation for the fourth year in a row.”