Westcountry developer praised by Devon homebuyers for de-stressing one of life’s most stressful experiences

Moving home is widely accepted to be one of life’s most stressful experiences but for one Devon couple, the move to a new Cavanna home in Torquay within just seven weeks of their first viewing was “really easy”.
“We liked Primrose Hill and its environment as soon as we got here,” said John McHugh who has recently moved into a new four bedroom home with his wife Renée. He added; “We made our minds up straight away. It was all suddenly really easy, it didn’t matter who we spoke to, everyone was so helpful. There were lots of other incentives such as the inclusion of white goods and a fully turfed and fenced garden, that were a bonus.

“On moving-in day, everything was clean and sparkly, our sales assistant went through all the jargon with us, and left us with a bottle of champagne. We just love it here,” said Renée.
Last year, a survey of 2,000 people by Which? Mortgage Advisors revealed that buying and selling a house was rated the most stressful life experience second only to divorce.
For John and Renée McHugh, who moved in May, their stress-free experience with the family owned Westcountry developer rounded off months of anguish and ambiguity with another company.

Having lived in Kingskerswell for 11 years, the couple were looking to move into a more modern home.
They initially reserved a home on another development site a few miles from Torbay in September 2016 on the understanding they would be able to move in the New Year. But they said their moving-in date was put back four times, forcing them to look elsewhere, and lose £3,000 in the process.
The day after they made their decision to look elsewhere, they visited Primrose Hill, and the day after that, reserved a four-bedroom detached house which they moved into seven weeks later; this hassle-free transition came as a relief to the couple after months of uncertainty.

“We were looking to upgrade our house, and as our children had both recently left home, it was now or never,” said John. “We had an initial problem when we put the deposit down at the previous development in that we weren’t told that the majority of the garden was on a steep slope! We were able to swap to another house on the development, but then our moving-in date was changed several times, during which time we had to re-apply for our mortgage, adding to the stress.
“There were times during the months our house move was being delayed, that we were beside ourselves and didn’t know what to do,” continued John. “The process became much more complex and stressful than it should have been and we decided when we were told for a fourth time its completion was delayed, that enough was enough.”

The McHughs used Cavanna’s Move Assist scheme available to help existing homeowners move to a new Cavanna home.
John said he and his wife were attracted to their new home for its traditional yet modern design and large garden, and were impressed by the attentiveness of the sales assistants.
Primrose Hill is a 155-home development of two, three and four bedroom homes and bungalows and is proving extremely popular: all of the homes in phase one of the development are now occupied and all but two homes in phase two, which is partially complete, are being lived in or have been reserved.

Phase three of the project, which is predominantly for affordable homes, is also under construction and all five of its open market homes have been reserved. Cavanna Homes Sales Manager Lynn Wardle, said: “We aim to ensure the house buying experience is as stress free as possible for all our customers, through the support of our sales advisors and the practical incentives we offer like the Move Assist scheme. We are very pleased to have helped turn Mr and Mrs McHugh’s home buying experience into a positive.”