Head of Customer Services

About the role

As the Head of Customer Services you will take full ownership for the customer experience strategy across the business. You will facilitate a high quality inspection service, fostering great relationships with your colleagues to drive the highest of standards for our customers. You will lead your team to ensure any customer queries are dealt with promptly and the highest level of service is delivered at all times within budget constraints. Our Head Office is in Torquay, but you will be travelling to our active developments and to occupied homes across the South West. We are currently a 5 star house builder, in this role you will ensure this level of customer satisfaction is maintained.

Who we are looking for

We are looking for an experienced, strategic, commercial individual who not only has an excellent knowledge of the housebuilding construction process and common defects, but can engage a variety of stakeholders on striving for high levels of customer satisfaction.

What you’ll get in return

  • Salary – competitive
  • Company car or car allowance
  • Private Healthcare for yourself and family
  • Life Assurance X3
  • 6% employer pension contributions
  • Medicash health cashback scheme
  • 25 days holiday + bank holidays, additional holidays awarded for length of service
  • Cycle to Work Scheme up to the value of £3,500
  • Early Friday finishes
  • Discount on purchase of a Cavanna Home

About us

Cavanna Homes is a family owned business established in the 1923. Our aim is to become the most admired regional house builder in the South West. We strive to achieve this through our product design, innovation and build quality whilst maintaining the trust and respect of our customers and the local communities around our developments. We aim to be a company whose employees, shareholders, customers, business partners and the community can be proud to be associated with.

At Cavanna, everyone lives by ‘The Cavanna Way’. This is our set of values that defines who we are as a team and how we behave – ‘Customer Focused’, ‘Integrity’, ‘Socially Engaged’, ‘Reputable’, ‘Successful’ and ‘Safe’. If you believe these values match your own, then we’d love to hear from you.

To apply, please send your CV to [email protected] along with your salary expectations – please note Cavanna Homes prides itself on recruiting directly, CVs received through agencies will not be considered.

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Between now and 31st March 2021, homebuyers completing on their new home won’t have to pay Stamp Duty up to the value of £500,000! This means you could save up to £15,000 when buying a new home.

(Enter numbers only)

Our calculations are correct as of May 2019. Please see the full breakdown of your how your Stamp Duty Land Tax is calculated on the Gov.uk website.

Monthly Mortgage Payments


These results are estimated to give you an idea of the amount of money you could borrow. Real loan amounts and other factors will depend on your finance lender and their terms. Your home may be repossessed if you do not keep up your mortgage repayments.

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