IT Apprentice

IT Apprentice 

About the Role

This apprenticeship is an exciting opportunity to take the first step in your IT career, allowing you to study for an academic qualification while working and learning alongside friendly and experienced professionals.

You will gain valuable knowledge and skills in different areas of IT including hardware, software, services and infrastructure. Reporting directly to the Head of IT, you will be responsible for a breadth of supporting tasks including providing effective first line assistance to users at all levels of the organisation. You may not always have the answer to every question but will be fully supported to find out the answers and to truly learn from your experiences.


In this role, you will be doing a variety of tasks each day, including:

  • Acting as an approachable first point of contact for users and third parties for all IT enquiries and requests, ensuring that a high level of customer service and support is provided to all internal and external contacts
  • Logging all support requests that are received by telephone, email or in person into the central service desk system, ensuring that all relevant information needed to prioritise and resolve requests is obtained and evaluated
  • Prioritising support requests received through the service desk system, resolving issues at the point of call, escalating concerns of a complex nature to the second line or third parties where required for advice and guidance, and taking ownership of support requests to ensure they are resolved in a timely, professional manner and that all involved parties are kept updated throughout
  • Maintaining our knowledge base and end user self-service portal, updating documentation and procedures to assist the IT team and end users with resolving support requests
  • Maintaining documentation of physical assets, software licenses and managed services
  • Installation of equipment and network infrastructure at head office and remote offices, ensuring that all IT assets are documented
  • Installation of operating systems and applications on laptops and desktops, ensuring that they are kept up to date and that licenses for all software are recorded and maintained
  • Installation of equipment and network infrastructure at head office and remote offices, ensuring that all IT assets are documented
  • Obtaining quotes and creating purchase orders to obtain additional hardware, software and managed services where required, authorised and within budget
  • Overseeing the creation, maintenance, and retirement of user accounts with correct security permissions, authority levels and other policies
  • Maintenance, cleaning, and disposal of IT equipment
  • Assisting with roll out of solutions to support infrastructure projects and digital transformation projects.


This is an 18-month apprenticeship, ideally suited for individuals who want to begin a successful and rewarding career in IT


Who we are looking for

We are looking for a highly motivated professional, who is keen to learn and explore a career in IT. We are looking for applicants who are:

  • Confident using computers
  • Have a good level of arithmetic
  • Confident in using the telephone
  • Organised
  • Able to work on their own initiative
  • Willing to learn and assist where needed
  • Able to work well under pressure
  • Be willing to work flexibly, undertake training, and perform additional duties to meet the demands of the role


What you’ll get in return

  • £8,385 in year 1 – national minimum wage thereafter, which is dependent on your age
  • Computing Infrastructure – 18 month fixed term apprenticeship
  • Private Healthcare for yourself and family
  • Life Assurance X3
  • 6% employer pension contributions
  • Medicash health cashback scheme
  • 25 days holiday + bank holidays, additional holidays awarded for length of service
  • Cycle to Work Scheme up to the value of £3,500
  • Early Friday finishes
  • Discount on purchase of a Cavanna Home


About us

Cavanna Homes is a family owned business established in the 1923. Our aim is to become the most admired regional house builder in the Southwest. We strive to achieve this through our product design, innovation and build quality whilst maintaining the trust and respect of our customers and the local communities around our developments. We aim to be a company whose employees, shareholders, customers, business partners and the community can be proud to be associated with.

At Cavanna, everyone lives by ‘The Cavanna Way’. This is our set of values that defines who we are as a team and how we behave – ‘Customer Focused’, ‘Integrity’, ‘Socially Engaged’, ‘Reputable’, ‘Successful’ and ‘Safe’. If you believe these values match your own, then we’d love to hear from you.

To apply, please send your CV to [email protected] – please note Cavanna Homes prides itself on recruiting directly, CVs received through agencies will not be considered.

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Between now and 31st March 2021, homebuyers completing on their new home won’t have to pay Stamp Duty up to the value of £500,000! This means you could save up to £15,000 when buying a new home.

(Enter numbers only)

Our calculations are correct as of May 2019. Please see the full breakdown of your how your Stamp Duty Land Tax is calculated on the website.

Monthly Mortgage Payments

These results are estimated to give you an idea of the amount of money you could borrow. Real loan amounts and other factors will depend on your finance lender and their terms. Your home may be repossessed if you do not keep up your mortgage repayments.

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