At Cavanna Homes, we pride ourselves on our quality of work and our friendly, professional approach.

We will provide you with excellent service right from your first site and show home visit, to the final handover of keys and beyond.

Our Customer Service Team

Our Customer Service Team will be on hand for 2 years after you’ve moved in to offer advice and help with any concerns you may have with your home.The team operate Monday to Thursday, 9.00am – 5.00pm and Friday, 9.00am – 4.00pm.
Please contact Customer Services via:
Phone: 01803 618780
Email: [email protected]

What do I do in an emergency?

If you require emergency support outside of the office hours above, please call 01803 618780 to speak to our emergency Customer Service Team.



Although we hope there will be no issues after you’ve moved into your new home, please be reassured that our commitment continues after your purchase has been completed.

If, after a reasonable length of time, you are not satisfied with the way in which your concern has been handled, and you wish to make a formal complaint, you will need to follow our formal complaints procedure which can be found here.